What is a Chat?

A chat assistant for your eCommerce website is essential to creating a seamless customer experience, offering assistance to users, and creating a more secure environment for them to build trust with your brand. All these are aimed at helping shoppers place orders.

A live chatbot is beneficial to both the customer and your company for many reasons:

• It saves time for both parties, as it provides a good customer experience and it makes your work more efficient as a company.
• It can give you valuable information about your customer’s behaviors, by enabling you to request real-time feedback, rather than via the traditional channels: emails or phone calls.
• It can give a human touch to your business, which feels friendlier than redirecting the customer to contact you via a phone number or a general email address.