FEEDBACK & REVIEWS

Build trust and manage your online reputation

Collect, monitor, and respond to your reviews quicker and easier to give your customers a voice, develop a trustworthy brand, and grow your sales.
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Net Promoter Score (NPS)

Measure brand trust and see how likely your customers are to recommend your products and services to their network on a 1-10 scale.

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Visual UGC marketing

Gain deeper insights into how your customers feel about your products and their orders and have them submit written, photo, and video reviews including an easy-to-use custom rating scale.

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Progress tracking & benchmarking

See how your reputation evolves over time and how your NPS compares to those of your competitors. Gain valuable insights to identify and improve potential issues with your business.

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Communication guidebook

Learn proven strategies to support and reward your promoters, engage passives, and successfully deal with detractors.

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Boost SEO ranking

Leverage your reviews’ natural human language to increase your search ranking with content-rich snippets.

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Enhance your marketing campaigns

Include your reviews and user-generated content in your newsletters, share them on Social Media, and display your ratings right on your website to deliver credibility and turn more online traffic into paying customers.

FEEDBACK & NPS WIDGET

Showcase reviews in style

Let social proof take the spotlight with easy-to-build website widgets that look awesome wherever you put them.
  • 0 Filter the best reviews to show off your products and services
  • 1 Select one of the predefined templates to ease your workload (grid, list carousel, quote, slider, gallery, etc.)
  • 2 Customize the design and the elements displayed to match your website and brand kit
  • 3 Delight your customers with a dedicated review landing page
Gather customers’ opinions icon-right
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WHO LOVES WHAT

Detailed reporting and analysis

Go in-depth and assess more than customer satisfaction and shopping experiences
  • 0 Keep track of your most reviewed products to understand what makes them so appreciated or controversial
  • 1 See your most active reviewers and craft the right marketing strategy to make the most of your brand advocates
Reward your fans icon-right
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MANAGE REVIEWS

Easy review management

Keep all reviews in one place, organize yourself better and become more effective in replying to users’ messages with an intuitive inbox.
  • 0 Approve, reject, and reply to reviews in a single click
  • 1 Get comprehensive information about the user who submitted the review
  • 2 Select the user-generated content that matches your brand identity and quality standards
Put yourself in the best light icon-right
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AUTOMATED & EASY TO SHARE

Collect reviews as easy as 1, 2, 3

Measure customer satisfaction on autopilot or add interactive feedback blocks to your newsletter campaigns to gather your customers’ opinions.
  • 0 Use predefined automated flows to gather customer’s feedback after each purchase
  • 1 Drag and drop feedback and survey blocks to your newsletters’ content
  • 2 Stay in sight at all times, inspire trust, and get users to drop their feedback with the dedicated section in theMarketer’s on-site launcher
Let them speak their mind icon-right
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