FEEDBACK & REVIEWS
Build trust and manage your online reputation
Net Promoter Score (NPS)
Measure brand trust and see how likely your customers are to recommend your products and services to their network on a 1-10 scale.
Visual UGC marketing
Gain deeper insights into how your customers feel about your products and their orders and have them submit written, photo, and video reviews including an easy-to-use custom rating scale.
Progress tracking & benchmarking
See how your reputation evolves over time and how your NPS compares to those of your competitors. Gain valuable insights to identify and improve potential issues with your business.
Communication guidebook
Learn proven strategies to support and reward your promoters, engage passives, and successfully deal with detractors.
Boost SEO ranking
Leverage your reviews’ natural human language to increase your search ranking with content-rich snippets.
Enhance your marketing campaigns
Include your reviews and user-generated content in your newsletters, share them on Social Media, and display your ratings right on your website to deliver credibility and turn more online traffic into paying customers.
FEEDBACK & NPS WIDGET
Showcase reviews in style
- Filter the best reviews to show off your products and services
- Select one of the predefined templates to ease your workload (grid, list carousel, quote, slider, gallery, etc.)
- Customize the design and the elements displayed to match your website and brand kit
- Delight your customers with a dedicated review landing page
WHO LOVES WHAT
Detailed reporting and analysis
- Keep track of your most reviewed products to understand what makes them so appreciated or controversial
- See your most active reviewers and craft the right marketing strategy to make the most of your brand advocates
MANAGE REVIEWS
Easy review management
- Approve, reject, and reply to reviews in a single click
- Get comprehensive information about the user who submitted the review
- Select the user-generated content that matches your brand identity and quality standards
AUTOMATED & EASY TO SHARE
Collect reviews as easy as 1, 2, 3
- Use predefined automated flows to gather customer’s feedback after each purchase
- Drag and drop feedback and survey blocks to your newsletters’ content
- Stay in sight at all times, inspire trust, and get users to drop their feedback with the dedicated section in theMarketer’s on-site launcher